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Warranty and Returns

Contact Us First

If you’re unsure if the goods are faulty please contact any of our service departments before bringing or sending the goods back. Our team may be able to resolve your issue without actually needing to bring the goods back to us.

Every product comes with a different manufacturer warranty duration, these warranty durations are strictly enforced on PLE by our suppliers and we are obliged to pass on this enforcement. We strongly recommend contacting PLE as soon as you establish you have a faulty product.

Components and Pre Built Computers (including Notebooks and Tablets)

If you purchased individual components to build a computer yourself it is your responsibility to diagnose which component is faulty and return the faulty component. If you would like PLE to test each component and determine why the computer you built is not working on your behalf that is separate to any potential warranty claim and is billable work. If you want a computer with a full system warranty we highly recommend having PLE test and build your computer starting from $99.

Components picked up in store (either over the counter or by ordering online and collecting in store)

  • If you’re confident the goods are faulty or you require our assistance diagnosing the issue in person please take the goods directly to your closest store and go to the service counter. Remember you will need to bring proof of purchase with you.
  • If your purchase is less than 14 days old it is considered Dead On Arrival (DOA) and we will endeavour to test your goods and provide a resolution on the spot. It is not always practical for us to test on the spot and for intermittent or highly technical issues more testing may be required than can be done on the spot. In these circumstances your return will need to be left with us for testing.
  • If your purchase is older than 14 days we will endeavour to provide you a resolution within 14 business days of delivering the goods to PLE. This is not always possible where goods need to be sent to international service centres.
  • PLE may need to consult or send your goods to the manufacturer or their local repair agent to confirm the fault. Once your product has been determined as faulty we will provide you with guidance on whether it will be repaired, replaced or refunded based on the nature of the fault.
  • Should the outcome of your return end in a refund where practical, and at PLE’s discretion, PLE will provide your refund to you in the same payment method as the original payment for the goods. Once a refund is approved we will action the refund within 7 days of that approval.
  • If you wish to courier the goods back to us, do not do so until you have been in contact with our service department who will provide you with return address details and a return reference number so it can be identified when it arrives at our office.
  • Where products returned to us as faulty which after testing are not faulty, PLE may at its discretion charge for our time and/or other costs incurred by us carrying out the testing of your products.

Components purchased online and delivered to your address

  • Log into your account on our website and click the Return a Product option. In here you will be able to select which product you are returning, describe your fault/issue and upload photos where appropriate. Once you have submitted this form you will be provided a PDF file to print and include with your return.
  • If your purchase is less than 14 days old it is considered Dead On Arrival (DOA) and PLE will pay for the return shipping of your faulty component. Once you have completed the return a product form please contact the store your goods came from (on the return a product PDF confirmation) and they will provide with a pre-paid return label to enable you to send the goods back. Note that in most instances we are unable to reimburse for your own courier. If your purchase is DOA and you want PLE to pay for the return courier you must receive a return label from PLE.
  • For purchases older than 14 days you are responsible for returning the product to PLE unless it has an onsite warranty service. Please feel free to check with us on this before sending your faulty product back to us.
  • When returning goods to PLE Computers by courier (at our expense or yours) you are responsible for packaging the goods reasonably so they're not damaged in transit.
  • If you’re unable to log into your account and complete the return a product form please contact your closest store and they will be able to assist you.
  • Once PLE has received your return we will follow the same process as the components picked up in store procedure.
  • After your goods have been repaired or replaced PLE will ship them back to you at our cost.
  • Where products returned to us as faulty which after testing are not faulty, PLE may at its discretion charge for our time and/or other costs incurred by us carrying out the testing of your products.

PLE Custom Built Computer Systems

PLE is proud of the excellent reputation our custom built systems have and we stand behind our products 100%. We will endeavour to resolve faults with your PLE Computer System promptly upon return to us. Most issues with our custom built computers can be resolved within a few days.

Computer systems picked up in store (either over the counter or by ordering online and collecting in store)

  • If you have purchased an onsite warranty with your computer system please see the documentation that came with your computer for using the onsite warranty. If you have any trouble with this procedure please feel free to get in touch with us.
  • If your warranty is a return to base warranty you will need to bring your computer back to PLE should it develop any faults. Please contact our service department prior to bringing the computer back as they may be able to resolve your issue without actually needing to bring the goods back to us.
  • PLE is proud of the excellent reputation our custom built systems have and we stand behind our products 100%. We will endeavour to resolve faults with your PLE Computer System promptly upon return to us.

Computer systems purchased online and delivered to your address

  • If your computer is less than 14 days old and it needs to be returned with a fault PLE will cover the shipping of the computer back to our service centre for remediation. Please contact your closest store for return details and a pre-paid shipping label.
  • After 14 days if you have purchased an onsite warranty with your computer system please see the documentation that came with your computer for using the onsite warranty. If you have any trouble with this procedure please feel free to get in touch with us.
  • If you have a return to base warranty and the computer is older than 14 days then you will need to return the computer to PLE at your cost. Remember to get in touch with PLE prior to sending so we can attempt to resolve the issue without actually needing to return the computer to us or so we can provide you with the return address and reference return number. We will then cover the cost of sending the computer back to you.
  • When returning goods to PLE Computers by courier (at our expense or yours) you are responsible for packaging the goods reasonably so they're not damaged in transit.

Goods Damaged Prior to Delivery / Incorrect Goods Delivered

If you’re receiving your goods via courier / delivery and they are damaged during transit you have 14 days after confirmed delivery to report any damage, incorrect items or shortages in the order. Due to insurance requirements, after those fourteen days have passed we may not be able to assist.

Damage and Modification of Goods

There is no warranty on components or computer systems that have been damaged, used for uses outside its intended purpose, beyond its recommended parameters or specifications or modified where that modification has the potential to affect the performance or reliability of the product or impedes on the integrity of the product or where warranty seals have been breached.

Refunds

Once a refund has been approved we will provide that money to you as soon as possible. Generally speaking we will always refund using the same payment method as the goods were originally paid for. In some circumstances this is not possible and in these circumstances PLE will provide a refund by bank transfer to an Australian bank account. Our commitment is to provide you with your refund within 7 days of the refund being approved, generally it occurs much quicker than that.

Proof of Purchase

To return a product you will require proof of purchase. The easiest way of doing this is making sure that all your purchases with PLE are made online via your account where you can track remaining warranty duration and download a PDF copy of your tax invoices at any time. The best proof of purchase is your tax invoice. Anything less than that may delay your warranty process and may limit possible outcomes.

Faulty products where you are not the original purchaser

The warranty provided by PLE with our products is part of the contract of sale between PLE and original purchaser. If you have a faulty product which you purchased from a person or business other than PLE Computers you do not have a warranty with PLE for those products, you must return your faulty product to the person or business you purchased it from. They in turn can return the product to PLE. Alternatively many manufacturers will accept your return directly, negating the need to deal with the person or business you purchased the product from or PLE.

Australian Consumer Law

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. Consumer Guarantees have no set time limit – depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers’ warranty has expired.

PLE Computers Trading Terms and Conditions and Privacy Policy

Everything in this returns document is subject to our Trading Terms and Conditions and Privacy Policy. Where a conflict exists between these documents the trading terms and conditions and/or privacy policy takes precedent.

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All Rights Reserved. © Copyright 1991 – 2013 PLE Computers Pty Ltd (ABN: 48 051 046 596). The PLE Computer Logo & Mouse Pointer in Circles are registered Trademarks of PLE Computers Pty Ltd. All other trademarks and copyrights are the property of their respective owners. For further information on terms of service & conditions please see Terms & Conditions. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.