FREQUENTLY ASKED QUESTIONS
Are stock levels accurate?

Unlike many other retailers, our listed stock levels are live as to what we have on hand. Occasionally, stock levels may fluctuate up and down throughout the day – this is caused by inter-store transfers or stock deliveries being processed.

How do I place an order?
Simply add the items you are looking for to your shopping cart. When ready, proceed to the Checkout and complete any details required. If you’ve done this before, all you need to do is log in!
How do I find out the exact shipping costs for an order?
For all orders over $200 within the Perth or Melbourne Metro Area, we are happy to offer standard registered delivery for free! Please see our Shipping Guide page for more information about delivery methods and how to calculate the total cost for your order.
How quickly will my order be processed?
Stock is immediately reserved when your order is placed, therefore you will not need to call and confirm the stock has been placed aside for you. For pick up orders, actual processing time may vary, however if all items were in stock at the time of order you may collect in store as soon as payment has been received. For online orders placed for delivery, if all items are in stock, ordered and paid for before 1pm local time, we aim to dispatch the same day Monday - Friday. This may vary during busy periods of the year.
What if I want to order something PLE doesn't currently stock?
We stock a comprehensive range of most products, however if you are after a specific brand or part that we do not have listed please contact us and where possible, we will provide a quote to order the item for you.
Are PLE prices fixed?
Being in business for over 25 years means we have established longstanding relationships with many suppliers, as such the prices we have listed are generally the best we are able to offer. For large order quantities, contact us for a quote and we will aim to provide the most competitive price.
Do PLE price match competitor prices?
We will (at our discretion) match competitor’s pricing when requested, subject to the following conditions:
• Item must be listed by a local competitor with stock on hand (restriction free)
• We will not match competitors that "grey import"
• The manufacturer and model number of the item must be identical
• If the item would need to be shipped from a different state or if the competitor charges a surcharge these will be included in the updated cost
• We must be able to confirm, at time of sale that these conditions are met
• Cannot be used in conjunction with any other offer from PLE or the competitor
How do I go about buying a PLE Computers PC?
Systems and notebooks are available to buy online. PLE Machine packages may also be ordered by email, telephone or in store. All system orders require a deposit of 20% of system price or $100 which ever is greater.
Which payment options are available?
PLE Computers offers a range of payment options to ensure payments are efficient and secure. All payments processed via our website are protected with encryption. We do not store your credit card details on our servers, instead this is stored at our payment providers secure storage facility. There are no surcharges for using any of our payment methods.
To view all of our payment options head to www.ple.com.au/paymentmethods.
Do I need to provide ID when picking up orders?
At the checkout you are able to select to order online and pick up your order in store. Please note the following important information in relation to Click and Collect orders.

Unpaid Orders: Stock for your order will be allocated immediately upon order placement. After 7 calendar days if you have not picked up the order the order will be cancelled and goods returned to stock for sale to another customer. If you are unable to pick up within 7 days please make specific arrangements with the store directly. Since you are paying in store there is no requirement for ID.

Orders Paid Online and Pickup In Store: Please note that due to fraudulent activity orders paid online and collected in store will require presentation of Photo ID to pick up the goods. If you wish to have an alternative person pick up your goods please make specific arrangements with the store directly.
What are the PLE Computers store trading hours?

Western Australia - Normal operating times are 9am until 6pm Weekdays and 9am until 4pm Saturdays, 11am until 3pm on Sundays, Excludes public holidays and Christmas period opening times may vary.


Victoria - Normal operating times are 9am until 5pm Weekdays and 10am to 2pm on Saturdays, 11am until 3pm on Sundays, Excludes public holidays and Christmas period opening times may vary. 
Can't find what you're looking for?
If there is any more information you require, please click here and contact your closest store.
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All Rights Reserved. Copyright 1991-2019 PLE Computers Pty Ltd (ABN: 48 051 046 596). The PLE Computer Logo & Mouse Pointer in Circles are registered Trademarks of PLE Computers Pty Ltd. All other trademarks and copyrights are the property of their respective owners. For further information on terms of service & conditions please see Terms & Conditions. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.
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