Product Recalls

The soldering material used in the aluminum radiator, as well as impurities introduced during manufacturing, may cause a reaction with the chemical composition of the cooling fluid. Over time this may lead to sediment build-up in the circulating liquid getting caught in the fins of the CPU block, causing an increase in temperatures as a result of the blockage.

Lumen units that are not currently causing temperature issues are safe for continued use, however if you have purchased an affected unit from PLE you are welcome to return for a refund/replacement. You can also head to the Fractal Design website (linked below) and use their web form to sign up for a replacement unit. Replacement units from Fractal are expected to be available in the coming months, more information is available via the link below.

Affected units:

Model names:

Fractal Design Lumen S24 240mm AIO CPU Cooler (FD-W-L1-S2401)

Fractal Design Lumen S24 ARGB 240mm AIO CPU Cooler (FD-W-L1-S2402)

Fractal Design Lumen S28 280mm AIO CPU Cooler (FD-W-L1-S2801)

Fractal Design Lumen S28 ARGB 280mm AIO CPU Cooler (FD-W-L1-S2802)

Fractal Design Lumen S36 360mm AIO CPU Cooler (FD-W-L1-S3601)

Fractal Design Lumen S36 ARGB 360mm AIO CPU Cooler (FD-W-L1-S3602)

ASUS have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In their ongoing investigation, they have identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and Serial number starting with MA, MB, and MC.

Affected units:

Model name: ROG MAXIMUS Z690 HERO (90MB18E0-MVAAY0)

Serial number starting with MA, MB, and MC.

There have been some concerns over the quality of Power Supply models GP-P850GM and GP-P750GM from Gigabyte. Gigabyte have stressed that the units are reliable for real world usage, however they will offer owners of the GP-P850GM or GP-P750GM products included in the serial number range below a full refund or credit towards a new unit.

Affected units:

Model name: GP-P850GM

S/N From SN20343G031011 to SN20513G022635

Model name: GP-P750GM

S/N From SN20243G001301 to SN20453G025430

This is not an official safety recall, however if you have purchased a power supply within the serial number range above, you can return for a full refund or credit towards a new unit.

Official product safety recall for "Western Digital" branded My Passport Wireless Pro and SSD Hard Drives Sold between June 2016 and November 2019.

The affected power supply were sold with SSD hard drives model numbers:

PLE has attempted to contact all customers who were affected, but if you have any concerns, click the link below to find out more information on the product recall.

In late 2020, NZXT published information about a safety issue with the H1 Cases.

Replacement screws have been sent out to all customers who received a faulty unit. Any current and new stock has been repaired and is no longer faulty.

Official product safety recall for BattleBull Bunker Beanbags sold between 11 July 2020 and 25 November 2020.

EK Loop Connect Controller Refund

Not an official recall, but EK Waterblocks are offering a full refund for customers who purchased the EK Loop Connect Controller and are unhappy with the product performance.
Contact your store of purchase for more information.

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