Coronavirus (COVID-19)

Our thoughts are with all of those who are currently being affected by the COVID-19 pandemic.

We are following all directives from the Australian government and health experts in an effort to reduce the spread of the virus.

Our main priorities continue to be the health and wellbeing of our staff and valued customers.


Things are changing daily, if not hourly in the Australian environment, and as such PLE have had to make some changes to the way we operate to continue to try to operate "normally".

We are also facing a high volume of orders at the moment, as such our regular dispatch times may be disrupted and our support emails/calls may be a little delayed, we apologise for any inconveniences caused.

Victoria Coronavirus (COVID-19) UPDATE

Tuesday 24th November Update

- A reminder that our Heatherton store is open for click and collect only.

Wednesday 28th October Update

- WE'RE BACK!!! From Wednesday 28th onwards our Heatherton store will be OPEN for COVID-normal trading.

Services are returning to a COVID-normal, meaning our service departments are re-opening for all service jobs and we are accepting cash in-store (we still prefer card payments where possible).
If you would like to change a current order from delivery to click and collect please email the store directly (heatherton@ple.com.au) with your SO number.

We are still following all Government directives for retail trading.
Our Heatherton store is being sanitised frequently, hand sanitiser is available for both staff and customers and we are limiting the number of people in-store to comply with Government directives.

Thanks for your ongoing support throughout the last few months, we can't wait to serve you in person again!

COVID and PLE Computers

Delivery:

We are still shipping orders Australia-wide and we are doing everything in our power to dispatch orders as quickly as possible. We have changed our warehouse hours and are implementing changes to make sure we send out as many orders as we can. Unfortunately our courier partners are seeing lengthy delays across the network and have reduced tracking scans to prioritise sending as many orders as possible.

Tracking: Our courier partners have significantly reduced the amount of scans that are being completed during transit to avoid further delays. If we have dispatched your order and you have received tracking details from us, your parcel has been collected from us, but may not have been scanned into the courier's tracking system. We understand that this may be frustrating, but please understand that this is out of our control.

Click and collect is still available at all stores and we are enforcing strict social distancing measures in-store to ensure everyone's safety.

For more information regarding delivery delays, click the links below.

Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
StarTrack: https://startrack.com.au/alerts

How we're operating differently:

- Ensuring our physical stores are being cleaned and disinfected regularly, including all demo equipment.

- Hand sanitiser will be available in all stores.

- Black tape line on the floor in stores to measure the recommended 1.5m of social distancing between staff and customers.

- Some operational staff are working from home where possible.

- No price matching from other stores.

- Due to Wild Currency Fluctuations, prices are changing often. Therefore quotes reduced to 48 hours validity (to ensure current market prices are being maintained across orders).

- Builds may be delayed from the standard 5-day turnaround due to a high volume of orders.

STORE INFORMATION:

Store Store Status Phone Support Email Support Click and Collect Available Building Computers Courier Methods
WESTERN AUSTRALIA

Bentley

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Cockburn

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Distribution Centre

Open

Yes

Yes

No

Yes

AusPost, Startrack Road Express

Osborne Park

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Wangara

Open

Yes

Yes

Yes

Yes

Startrack Sameday

VICTORIA

Heatherton

Open - Click and Collect Only

Yes

Yes

Yes

Yes

AusPost, Startrack Road Express & Sameday

We appreciate your patience and understanding and we sincerely apologise for any inconveniences the above may cause.

We will update this page regularly going forward.

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