Coronavirus (COVID-19)

Our thoughts are with all of those who are currently being affected by the COVID-19 pandemic.

We are following all directives from the Australian government and health experts in an effort to reduce the spread of the virus.

Our main priorities continue to be the health and wellbeing of our staff and valued customers.


Things are changing daily, if not hourly in the Australian environment, and as such PLE have had to make some changes to the way we operate to continue to try to operate "normally".

We are also facing a high volume of orders at the moment, as such our regular dispatch times may be disrupted and our support emails/calls may be a little delayed, we apologise for any inconveniences caused.

Latest News:

AusPost Shipping Update + Father's Day Delivery Cut-Off Dates (26th August 2020):

Unfortunately due to increased demand and new resctrictions in Victoria we are expecting further delays (up to 3 business days) to Australia Post services.

Statement from Australia Post:

"To make sure we can still safely deliver for your customers, the following changes are immediately necessary:

No Weekend Collections in Victoria
- There will be no collections in Victoria this weekend – the last pickup for the week will be Friday 28 August 2020 by 8pm and the next collection will be Monday 31 August 2020 commencing from 5am.


Victoria destined Parcels

- With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.

- This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand.


Father's Day

For deliveries across Australia, we recommend at least the following lodgement dates for delivery before Father's Day on Sunday 6 September 2020:

- Parcel Post and letters – Friday 28 August 2020

- Express Post parcels – Monday 31 August 2020

For items lodged after these dates, whilst we will try our best, we do not expect to be able to meet delivery for Father's Day."

If you would like further details on our expected delivery cut-off dates for Father's Day in particular, check out: www.ple.com.au/FathersDay20

Further updates from Australia Post can be found at: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

AusPost Shipping Update (11th August 2020):

Due to new government restrictions in Victoria, Australia Post have had to considerably reduce the amount of staff that can be on-site at any one time. Unfortunately, this means that we may see additional 24-48 hour delays on parcels coming in and out of Victoria. We will update this page with further information when it comes to hand.

Further updates from Australia Post can be found at: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

StarTrack Shipping Update (11th August 2020):

The Qantas freight temporary terminal closure in Melbourne has ended, as a result Startrack Air Shipments are back to normal operations.

Heatherton (VIC) Store Closing for Pick-up Orders (3rd August 2020):

Due to changes in Victorian COVID-19 restrictions, we will no longer be allowing customer pickups from our Heatherton store (VIC) from Thursday 6th August 2020 onwards.

If you have already made an order from our Heatherton store using pick-up/click and collect you will receive an email from us very soon with details on how you can update your order to free regular AusPost shipping if you are unable to pick up your order before 5pm on Wednesday the 5th of August. You will also be able to login to your MyPLE account and update your order to free regular AusPost shipping from your sales orders/invoices page. If you have any enquiries please contact heatherton@ple.com.au.

Rest assured our Heatherton store is still processing online orders for delivery, building systems and available on the phone or via email for all of your tech needs. Our friendly team are doing all that they can to ensure you get your order in a timely manner and we are grateful for your patience.

We understand that this is a significant change to our operating and may be a major inconvenience to those that live near our store and prefer our regular click and collect option but we are committed to following all restrictions passed down by the Victorian Government to ensure the safety of our customers, staff and the wider public. As soon as we are able to offer these services again we will update this page.

Victoria Coronavirus (COVID-19) UPDATE

Unfortunately the COVID-19 situation in Victoria has progressively worsened over the last week/s. To protect our valued customers, staff and the wider public we have had to implement some restrictions in our VIC Heatherton store only, these changes will not affect our WA stores at this time.

Monday 3rd August Update

- From Thursday 6th August onwards our Heatherton store will be CLOSED for customer pick-up/click and collect . You will no longer be able to order using the pick-up/click and collect method on our website for the Heatherton store. Existing orders that were made using pick-up/click and collect options will be offered the change to free regular AusPost delivery for their order and are able to make this change using their MyPLE account.

Monday 20th July Update

- Our Heatherton store (VIC) will no longer be taking cash payments in store, please pre-pay for your order online or use our EFTPOS/credit card facilities in-store.

- From 20th July onwards, our Heatherton store (VIC) service department will no longer be accepting any jobs that aren't a warranty claim. Existing jobs will be completed and all warranty claims will be accepted but no new service jobs will be accepted. We sincerely apologise for any inconveniences caused and will update this page when we are able to offer our full range of services again.

COVID and PLE Computers

Delivery:

We are still shipping orders Australia-wide and we are doing everything in our power to dispatch orders as quickly as possible. We have changed our warehouse hours and are implementing changes to make sure we send out as many orders as we can. Unfortunately our courier partners are seeing lengthy delays across the network and have reduced tracking scans to prioritise sending as many orders as possible.

Tracking: Our courier partners have significantly reduced the amount of scans that are being completed during transit to avoid further delays. If we have dispatched your order and you have received tracking details from us, your parcel has been collected from us, but may not have been scanned into the courier's tracking system. We understand that this may be frustrating, but please understand that this is out of our control.

Click and collect is still available at all stores and we are enforcing strict social distancing measures in-store to ensure everyone's safety.

For more information regarding delivery delays, click the links below.

Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
StarTrack: https://startrack.com.au/alerts

How we're operating differently:

- Ensuring our physical stores are being cleaned and disinfected regularly, including all demo equipment.

- Hand sanitiser will be available in all stores.

- Black tape line on the floor in stores to measure the recommended 1.5m of social distancing between staff and customers.

- Some operational staff are working from home where possible.

- No price matching from other stores.

- Due to Wild Currency Fluctuations, prices are changing often. Therefore quotes reduced to 48 hours validity (to ensure current market prices are being maintained across orders).

- Builds may be delayed from the standard 5-day turnaround due to a high volume of orders.

STORE INFORMATION:

Store Store Status Phone Support Email Support Click and Collect Available Building Computers Courier Methods
WESTERN AUSTRALIA

Bentley

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Cockburn

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Distribution Centre

Open

Yes

Yes

Yes

Yes

AusPost, Startrack Road Express

Osborne Park

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Wangara

Open

Yes

Yes

Yes

Yes

Startrack Sameday

VICTORIA

Heatherton

Showroom Closed from 6th August
Still shipping online delivery orders

Yes

Yes

No

Yes

AusPost, Startrack Road Express & Sameday

Previous Updates:

Monday March 23rd Update

- All stores in WA continuing to trade as per normal for the immediate future.

- Social distancing will be enforced at all stores. A maximum on the number of people allowed in a store exists. You will be asked to queue outside until there is adequate safe space for you to go inside.

- Our staff are wearing masks, this is a preventative measure to help reduce potential COVID19 spread.

- No longer accepting change of mind returns. Please make sure any purchases are the correct ones.

- All stores in WA will be attempting to operate a dedicated Click and Collect till, to use this till your order must be fully paid for and have received a notification that your order is ready to pickup. More guidance will be given in store regarding this.

- All stores have all available staff working.

- Unfortunately we will be no longer be able fulfill orders for Express Custom Built systems, all orders will need to adhere to the Standard Build time option.

- We will be Part Shipping standard delivery orders (all courier methods except Startrack Sameday) from 23/03/2020 from our Heatherton, Victoria store and from 24/03/2020 from Western Australia stores. You will receive the balance of the order upon arrival, at no additional freight cost.

Wednesday April 1st Update

- Store phones have been turned back on. Please be advised that there still may be a high demand on the phones, so unfortunately wait times may be a little longer than usual.

- All Back to Back / Ordered as Required products have been placed back on the website for sale. If you are after something specific, please email your nearest store.

Thursday 4th June Update

- We are now accepting cash payments in store again.

Monday 20th July Update

- Our Heatherton store (VIC) will no longer be taking cash payments in store, please pre-pay for your order online or use our EFTPOS/credit card facilities in-store.

- From 20th July onwards, our Heatherton store (VIC) service department will no longer be accepting any jobs that aren't a warranty claim. Existing jobs will be completed and all warranty claims will be accepted but no new service jobs will be accepted. We sincerely apologise for any inconveniences caused and will update this page when we are able to offer our full range of services again.

We appreciate your patience and understanding and we sincerely apologise for any inconveniences the above may cause.

We will update this page regularly going forward.

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