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Coronavirus (COVID-19)

Our thoughts are with all of those who are currently being affected by the COVID-19 pandemic.

We are following all directives from the Australian government and health experts in an effort to reduce the spread of the virus.

Our main priorities continue to be the health and wellbeing of our staff and valued customers.


Things are changing daily, if not hourly in the Australian environment, and as such PLE have had to make some changes to the way we operate to continue to try to operate "normally".

We are also facing a high volume of orders at the moment, as such our regular dispatch times may be disrupted and our support emails/calls may be a little delayed, we apologise for any inconveniences caused.

Current Situation Overview

General overview of any COVID restrictions on PLE operations, scroll down for more updates and information.

Western Australia

Retail Stores/Click and Collect

OPEN

Online Delivery Orders

DISPATCHING

CUSTOM PC BUILDS

BUILDING

Store Phone & Email Support

SUPPORT AVAILABLE

Victoria

Retail Stores/Click and Collect

OPEN

Online Delivery Orders

DISPATCHING

CUSTOM PC BUILDS

BUILDING

Store Phone & Email Support

SUPPORT AVAILABLE

Victoria Coronavirus (COVID-19) UPDATE

VIC STORE IS TEMPORARILY CLOSED UNTIL THURSDAY 18TH FEB

Tuesday 24th November Update

- A reminder that our Heatherton store is open for click and collect only.

Wednesday 28th October Update

- WE'RE BACK!!! From Wednesday 28th onwards our Heatherton store will be OPEN for COVID-normal trading.

Services are returning to a COVID-normal, meaning our service departments are re-opening for all service jobs and we are accepting cash in-store (we still prefer card payments where possible).
If you would like to change a current order from delivery to click and collect please email the store directly (heatherton@ple.com.au) with your SO number.

We are still following all Government directives for retail trading.
Our Heatherton store is being sanitised frequently, hand sanitiser is available for both staff and customers and we are limiting the number of people in-store to comply with Government directives.

Thanks for your ongoing support throughout the last few months, we can't wait to serve you in person again!

Victoria Coronavirus (COVID-19) UPDATE

VIC - HEATHERTON STORE IS OPEN

26th February 2022 UPDATE

Face masks are no longer required for our customers but they are still recommended. Check in via QR code is no longer required.

24th December 2021 UPDATE

Based on Victorian government requirements, all customers visiting our stores in Victoria will need to wear a face mask and check in via QR code.

19th November 2021 UPDATE

Based on Victorian government requirements, all customers visiting our stores in Victoria will need to wear a face mask and check in via QR code. Customers aged 12 and over will only be permitted to enter PLE stores if they are fully vaccinated or have a medical exemption. Proof of vaccination or medical exemption will be required before entering.

1st November 2021 UPDATE

VIC stores are open, with density limits and mask requirements as per government guidelines

Friday 16th July 2021 UPDATE

Unfortunately due to the Victorian Government's directions under the Victorian Snap lockdown, our Heatherton store in Victoria will be click and collect only, effective from Friday the 16th of July. Place your order online and wait for the notification that it is ready for pickup. We are still building systems and answering phones and emails as normal! 


Western Australian stores remain open.


We are aiming to reopen our Heatherton store for retail on Wednesday the 21st of July barring any further restrictions.


We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

Friday 11th June 2021 UPDATE

With the easing of the Victorian Government lockdown, we are able to reopen our Victorian Heatherton store for retail.


Thanks for sticking by us while we had to temporarily close, we can't wait to serve you (from a safe distance) in person again!

Showroom REOPENING

If government regulations require you to wear a mask indoors away from your home you must wear a mask at PLE Computers.

Check-in QR code is available in-store and if you attend the store you must check in, as per Vic Government regulations.

Thursday 27th May 2021 UPDATE

Unfortunately due to the Victorian Government's directions under the Victorian lockdown, our Heatherton store in Victoria will be click and collect only, effective from Friday the 28th of May. Place your order online and wait for the notification that it is ready for pickup. We are still building systems and answering phones and emails as normal! 


Western Australian stores remain open.


We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

Thursday 27th May 2021 UPDATE

Unfortunately due to the Victorian Government's directions under the Victorian lockdown, our Heatherton store in Victoria will be click and collect only, effective from Friday the 28th of May. Place your order online and wait for the notification that it is ready for pickup. We are still building systems and answering phones and emails as normal! 


Western Australian stores remain open.


We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

Wednesday 17th February 2021 UPDATE

With the easing of the Victorian Government circuit breaker lockdown, we are able to reopen our Victorian Heatherton store.


Thanks for sticking by us while we had to temporarily close, we can't wait to serve you (from a safe distance) in person again!

Showroom REOPENING - Click and Collect BACK

Click and Collect/pick up orders are back! If government regulations require you to wear a mask indoors away from your home you must wear a mask at PLE Computers.

Friday 12th February 2021 UPDATE

Unfortunately due to the Victorian Government's directions under the Victorian lockdown, we are temporarily closing our Heatherton store in Victoria, effective from Saturday the 13th of February.

Western Australian stores remain open.


We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

STORE REOPENING - THURSDAY 18TH FEBRUARY

WE ARE EXPECTING TO REOPEN ON THURSDAY THE 18TH OF FEBRUARY BARRING ANY FURTHER RESTRICTIONS.

Store Phone & Email Support

While the store is closed we will still be offering store phone and email support.

Delivery Orders

Our Victorian warehouse is still open at the moment barring any further restrictions, meaning we can still dispatch online delivery orders.

Showroom CLOSED - Click and Collect ON HOLD

Our Heatherton store in Victoria is CLOSED temporarily, from Saturday the 13th of Feb.

This means we can not facilitate click and collect/pick up orders.
If you had an existing click and collect/pick up order, we will be sending you an email with instructions on how to change your order to free regular delivery if you wish.

We will be sending out updates to those with pending orders to keep you updated.

Custom Built PCs

We are able to continue building PCs and dispatching via delivery from our warehouse in Victoria.

Western Australia Coronavirus (COVID-19) UPDATE

WA - STORES ARE OPEN

29th April 2022 UPDATE

Face masks are no longer required for our customers but they are still recommended. Check in via QR code is no longer required.

31st March 2022 UPDATE

Based on WA government requirements, all customers visiting our stores in Western Australia will need to wear a face mask. Check in via QR code is no longer required.

3rd February 2022 UPDATE

Based on WA government requirements, all customers visiting our stores in Western Australia will need to wear a face mask and check in via QR code.

7th January 2022 UPDATE

Masks are no longer required to be worn in WA stores from the 8th of January 2022.

24th December 2021 UPDATE

WA stores are open as per festive hours, face masks and check in via QR code are required as per Government requirements.

Monday 12th July 2021 UPDATE

WA stores are back to pre-lockdown trading, with no customer limits in store.

Saturday 3rd July 2021 UPDATE

Retail stores are back open, limited to a maximum of 20 people in store at any one point in time.

Tuesday 29th June 2021 UPDATE

Unfortunately due to the Western Australian Government's directions during the Perth circuit breaker lockdown we have had to temporarily cease regular retail trade, with click and collect still available.


We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

 27th April 2021 UPDATE

Thankfully the Western Australian Government has eased the COVID-19 restrictions meaning all of our Perth stores can reopen on Tuesday the 27th of April 2021.


Thanks for sticking by us while we had to temporarily close our stores, we can't wait to serve you (from a safe distance) in person again!

Showrooms REOPENING - Click and Collect BACK

Click and Collect/pick up orders are back! Orders that were invoiced and were placed on hold until we reopened will be available for pick up from Tuesday the 27th of April.

We have rostered extra staff for Tuesday the 27th of April to help with the increased demand, however please be patient if you are planning to visit a store.
We are enforcing a maximum of 20 customers in store at a time, if you are visiting a PLE store please check in using the SafeWA App.

To help keep everyone safe, ALL staff/customers are required to wear a mask while in store (unless you have a lawful exemption).
If you have recently visited an exposure site please follow Government directions and don't visit PLE stores if you are required to self-isolate.
We are cleaning all high touch areas frequently and hand sanitiser is available at all stores.

Friday 23rd April 2021 UPDATE

Unfortunately due to the Western Australian Government's directions during the Perth lockdown we have had to temporarily close all of our Western Australian stores.


We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

STORES REOPENING - TUESDAY 27TH APRIL

WE ARE EXPECTING TO REOPEN ALL STORES ON TUESDAY THE 27TH OF APRIL BARRING ANY FURTHER RESTRICTIONS.


If you are planning on coming into a store on Tuesday the 27th, please plan accordingly as we are expecting high demand and potential delays.

We will be following all Government directions to ensure physical distancing and COVID restrictions are observed.

We will be using as many staff as possible to try to minimise delays in store.

Store Phone & Email Support

We will still be offering store phone and email support on Saturday 24th April 2021. Sunday and Monday are public holidays and we will be closed in WA entirely.

Delivery Orders DISPATCHING

Our distribution centre is still open at the moment barring any further restrictions, meaning we can still dispatch online delivery orders. Given our distribution centre only operates Monday to Friday and Monday is a public holiday we will return to dispatching orders on Tuesday as per normal.

We will be sending out updates to those with pending orders to keep you updated.

Please be aware, we are expecting some delays due to increased demand.

Showrooms CLOSED - Click and Collect ON HOLD

All Western Australian stores are currently CLOSED temporarily.

This means we can not facilitate click and collect/pick up orders. Current orders that have been invoiced and were ready for pick up will be placed on hold until we are able to reopen.
Unfortunately we are unable to transfer these click and collect orders back from stores to our distribution centre, so if you have a pending click and collect order you will need to wait until stores reopen to pick up.
If your order hadn't been invoiced yet, we are able to convert your click and collect order to delivery IF the products you are ordering are IN STOCK at our distribution centre.

We will be sending out updates to those with pending orders to keep you updated.

Custom Built PCs

We are able to build new and existing orders at our distribution centre, however if you have a pending build at a store you will need to wait until stores reopen for work to continue on your build.

We will be sending out updates to those with pending orders to keep you updated.

Friday 5th February 2021 UPDATE

Thankfully the Western Australian Government has eased the COVID-19 restrictions meaning all of our Perth stores can reopen on Saturday the 6th of February 2021.


Thanks for sticking by us while we had to temporarily close our stores, we can't wait to serve you (from a safe distance) in person again!

Showrooms REOPENING - Click and Collect BACK

Click and Collect/pick up orders are back! Orders that were invoiced and were placed on hold until we reopened will be available for pick up from Saturday the 6th of February.

Tuesday 2nd February 2021 UPDATE

Unfortunately due to the Western Australian Government's directions during the Perth lockdown we have had to temporarily close all of our Western Australian stores.


We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

STORES REOPENING - SATURDAY 6TH FEBRUARY

WE ARE EXPECTING TO REOPEN ALL STORES ON SATURDAY THE 6TH OF FEBRUARY BARRING ANY FURTHER RESTRICTIONS.


Updated opening hours for WA stores for Saturday 6th and Sunday 7th of February:

Saturday 6th | 9am - 5pm

Sunday 7th | 11am - 4pm


If you are planning on coming into a store on Saturday/Sunday please plan accordingly as we are expecting high demand and potential delays.

We will be following all Government directions to ensure physical distancing and COVID restrictions are observed.

We will be using as many staff as possible to try to minimise delays in store.

Store Phone & Email Support

While stores are closed we will still be offering store phone and email support.

Delivery Orders DISPATCHING

Our distribution centre is still open at the moment barring any further restrictions, meaning we can still dispatch online delivery orders.

We are offering FREE regular delivery for all new orders over $50 in metro Perth.
We will be sending out updates to those with pending orders to keep you updated.

Please be aware, we are expecting some delays due to increased demand.

Showrooms CLOSED - Click and Collect ON HOLD

All Western Australian stores are currently CLOSED temporarily.

This means we can not facilitate click and collect/pick up orders. Current orders that have been invoiced and were ready for pick up will be placed on hold until we are able to reopen.
Unfortunately we are unable to transfer these click and collect orders back from stores to our distribution centre, so if you have a pending click and collect order you will need to wait until stores reopen to pick up.
If your order hadn't been invoiced yet, we are able to convert your click and collect order to delivery IF the products you are ordering are IN STOCK at our distribution centre.

We will be sending out updates to those with pending orders to keep you updated.

Custom Built PCs

We are able to build new and existing orders at our distribution centre, however if you have a pending build at a store you will need to wait until stores reopen for work to continue on your build.

We will be sending out updates to those with pending orders to keep you updated.

Sunday 31st January 2021 UPDATE

Due to the recent locally acquired COVID19 case in Perth we wish to advise the following key points

- All stores are open for essential purchases as per our normal opening times.
- We strongly recommend ordering and paying online and using our in store click and collect barcode to minimise the amount of time you spend in store.
- It is anticipated that our phones and emails will be very busy, please be patient. We are doing our best to keep our phones online - only call if your enquiry is urgent.

- Our point of sale areas continue to have acrylic screens to help reduce the chance of covid19 spread.
- All staff have been provided with company supplied face masks. As per government requirements all customers are required to wear a fitted face mask while in store.
- All staff that can work from home are working from home. This means your phone call may be answered by someone not at the store you're calling.
- The number of customers allowed in each store has been reduced, if the store you're visiting is busy, you may be asked to queue outside until someone else leaves.
- High touch point areas of the stores are receiving increased cleaning.
- Our staff rostering has changed to ensure staff at each store only work at the one store.
- Whilst not required by Western Australian government guidelines, we have Safe WA QR code check in barcodes at all stores. Please check in to help stop the spread.
- We still don't have any additional RTX3080 to help you in lockdown

Thanks for your ongoing support throughout the last few months, we can't wait to serve you in person again!

COVID and PLE Computers

Delivery:

We are still shipping orders Australia-wide and we are doing everything in our power to dispatch orders as quickly as possible. We have changed our warehouse hours and are implementing changes to make sure we send out as many orders as we can. Unfortunately our courier partners are seeing lengthy delays across the network and have reduced tracking scans to prioritise sending as many orders as possible.

Tracking: Our courier partners have significantly reduced the amount of scans that are being completed during transit to avoid further delays. If we have dispatched your order and you have received tracking details from us, your parcel has been collected from us, but may not have been scanned into the courier's tracking system. We understand that this may be frustrating, but please understand that this is out of our control.

Click and collect is still available at all stores and we are enforcing strict social distancing measures in-store to ensure everyone's safety.

For more information regarding delivery delays, click the links below.

Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
StarTrack: https://startrack.com.au/alerts

How we're operating differently:

- If government regulations require you to wear a mask indoors away from your home you must wear a mask at PLE Computers.

- Ensuring our physical stores are being cleaned and disinfected regularly, including all demo equipment.

- Hand sanitiser will be available in all stores.

- Black tape line on the floor in stores to measure the recommended 1.5m of social distancing between staff and customers.

- Some operational staff are working from home where possible.

- Due to Wild Currency Fluctuations, prices are changing often. Therefore quotes reduced to 48 hours validity (to ensure current market prices are being maintained across orders).

- Builds may be delayed from the standard 5-day turnaround due to a high volume of orders.

STORE INFORMATION:

Store Store Status Phone Support Email Support Click and Collect Available Building Computers Courier Methods
WESTERN AUSTRALIA

Bentley

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Cockburn

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Distribution Centre

N/A

Yes

Yes

No

Yes

AusPost, Startrack Road Express

Osborne Park

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Wangara

Open

Yes

Yes

Yes

Yes

Startrack Sameday

VICTORIA

Distribution Centre

N/A

Yes

Yes

No

Yes

AusPost, Startrack Road Express

Heatherton

Open

Yes

Yes

Yes

Yes

Startrack Sameday

We appreciate your patience and understanding and we sincerely apologise for any inconveniences the above may cause.

We will update this page regularly going forward.

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