COVID-19 UPDATES

Things are changing daily, if not hourly in the Australian environment, and as such PLE have had to make some changes to the way we operate to continue to try to operate "normally".

We are also facing a high volume of orders at the moment, as such our regular dispatch times may be disrupted and our support emails/calls may be a little delayed, we apologise for any inconveniences caused.

Current Situation Overview

General overview of any COVID restrictions on PLE operations, scroll down for more updates and information.

Western Australia

Retail Stores/Click and Collect

OPEN

Online Delivery Orders

DISPATCHING

CUSTOM PC BUILDS

BUILDING

Store Phone & Email Support

SUPPORT AVAILABLE

Victoria

Retail Stores/Click and Collect

CLICK AND COLLECT ONLY

Online Delivery Orders

DISPATCHING

CUSTOM PC BUILDS

BUILDING

Store Phone & Email Support

SUPPORT AVAILABLE

Victoria Coronavirus (COVID-19) UPDATE

VIC STORE IS TEMPORARILY CLOSED UNTIL THURSDAY 18TH FEB

Tuesday 24th November Update

- A reminder that our Heatherton store is open for click and collect only.

Wednesday 28th October Update

- WE'RE BACK!!! From Wednesday 28th onwards our Heatherton store will be OPEN for COVID-normal trading.

Services are returning to a COVID-normal, meaning our service departments are re-opening for all service jobs and we are accepting cash in-store (we still prefer card payments where possible).
If you would like to change a current order from delivery to click and collect please email the store directly (heatherton@ple.com.au) with your SO number.

We are still following all Government directives for retail trading.
Our Heatherton store is being sanitised frequently, hand sanitiser is available for both staff and customers and we are limiting the number of people in-store to comply with Government directives.

Thanks for your ongoing support throughout the last few months, we can't wait to serve you in person again!

Victoria Coronavirus (COVID-19) UPDATE

VIC - HEATHERTON STORE IS CLICK AND COLLECT ONLY

Friday 16th July 2021 UPDATE

Unfortunately due to the Victorian Government's directions under the Victorian Snap lockdown, our Heatherton store in Victoria will be click and collect only, effective from Friday the 16th of July. Place your order online and wait for the notification that it is ready for pickup. We are still building systems and answering phones and emails as normal!

Western Australian stores remain open.

We are aiming to reopen our Heatherton store for retail on Wednesday the 21st of July barring any further restrictions.

We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

Friday 11th June 2021 UPDATE

With the easing of the Victorian Government lockdown, we are able to reopen our Victorian Heatherton store for retail.

Thanks for sticking by us while we had to temporarily close, we can't wait to serve you (from a safe distance) in person again!

Showroom REOPENING

If government regulations require you to wear a mask indoors away from your home you must wear a mask at PLE Computers.

Check-in QR code is available in-store and if you attend the store you must check in, as per Vic Government regulations.

Thursday 27th May 2021 UPDATE

Unfortunately due to the Victorian Government's directions under the Victorian lockdown, our Heatherton store in Victoria will be click and collect only, effective from Friday the 28th of May. Place your order online and wait for the notification that it is ready for pickup. We are still building systems and answering phones and emails as normal!

Western Australian stores remain open.

We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

Thursday 27th May 2021 UPDATE

We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

Wednesday 17th February 2021 UPDATE

With the easing of the Victorian Government circuit breaker lockdown, we are able to reopen our Victorian Heatherton store.

Thanks for sticking by us while we had to temporarily close, we can't wait to serve you (from a safe distance) in person again!

Showroom REOPENING - Click and Collect BACK

Click and Collect/pick up orders are back! If government regulations require you to wear a mask indoors away from your home you must wear a mask at PLE Computers.

Friday 12th February 2021 UPDATE

Unfortunately due to the Victorian Government's directions under the Victorian lockdown, we are temporarily closing our Heatherton store in Victoria, effective from Saturday the 13th of February.

Western Australian stores remain open.

We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

STORE REOPENING - THURSDAY 18TH FEBRUARY

WE ARE EXPECTING TO REOPEN ON THURSDAY THE 18TH OF FEBRUARY BARRING ANY FURTHER RESTRICTIONS.

Store Phone & Email Support

While the store is closed we will still be offering store phone and email support.

Delivery Orders

Our Victorian warehouse is still open at the moment barring any further restrictions, meaning we can still dispatch online delivery orders.

Showroom CLOSED - Click and Collect ON HOLD

Our Heatherton store in Victoria is CLOSED temporarily, from Saturday the 13th of Feb.

This means we can not facilitate click and collect/pick up orders.
If you had an existing click and collect/pick up order, we will be sending you an email with instructions on how to change your order to free regular delivery if you wish.

We will be sending out updates to those with pending orders to keep you updated.

Custom Built PCs

We are able to continue building PCs and dispatching via delivery from our warehouse in Victoria.

Western Australia Coronavirus (COVID-19) UPDATE

WA - STORES ARE OPEN

Monday 12th July 2021 UPDATE

WA stores are back to pre-lockdown trading, with no customer limits in store.

Saturday 3rd July 2021 UPDATE

Retail stores are back open, limited to a maximum of 20 people in store at any one point in time.

Tuesday 29th June 2021 UPDATE

Unfortunately due to the Western Australian Government's directions during the Perth circuit breaker lockdown we have had to temporarily cease regular retail trade, with click and collect still available.

We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

27th April 2021 UPDATE

Thankfully the Western Australian Government has eased the COVID-19 restrictions meaning all of our Perth stores can reopen on Tuesday the 27th of April 2021.

Thanks for sticking by us while we had to temporarily close our stores, we can't wait to serve you (from a safe distance) in person again!

Showrooms REOPENING - Click and Collect BACK

Click and Collect/pick up orders are back! Orders that were invoiced and were placed on hold until we reopened will be available for pick up from Tuesday the 27th of April.

We have rostered extra staff for Tuesday the 27th of April to help with the increased demand, however please be patient if you are planning to visit a store.
We are enforcing a maximum of 20 customers in store at a time, if you are visiting a PLE store please check in using the SafeWA App.

To help keep everyone safe, ALL staff/customers are required to wear a mask while in store (unless you have a lawful exemption).
If you have recently visited an exposure site please follow Government directions and don't visit PLE stores if you are required to self-isolate.
We are cleaning all high touch areas frequently and hand sanitiser is available at all stores.

Friday 23rd April 2021 UPDATE

Unfortunately due to the Western Australian Government's directions during the Perth lockdown we have had to temporarily close all of our Western Australian stores.

We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

STORES REOPENING - TUESDAY 27TH APRIL

WE ARE EXPECTING TO REOPEN ALL STORES ON TUESDAY THE 27TH OF APRIL BARRING ANY FURTHER RESTRICTIONS.

If you are planning on coming into a store on Tuesday the 27th, please plan accordingly as we are expecting high demand and potential delays.

We will be following all Government directions to ensure physical distancing and COVID restrictions are observed.

We will be using as many staff as possible to try to minimise delays in store.

Store Phone & Email Support

We will still be offering store phone and email support on Saturday 24th April 2021. Sunday and Monday are public holidays and we will be closed in WA entirely.

Delivery Orders DISPATCHING

Our distribution centre is still open at the moment barring any further restrictions, meaning we can still dispatch online delivery orders. Given our distribution centre only operates Monday to Friday and Monday is a public holiday we will return to dispatching orders on Tuesday as per normal.

We will be sending out updates to those with pending orders to keep you updated.

Please be aware, we are expecting some delays due to increased demand.

Showrooms CLOSED - Click and Collect ON HOLD

All Western Australian stores are currently CLOSED temporarily.

This means we can not facilitate click and collect/pick up orders. Current orders that have been invoiced and were ready for pick up will be placed on hold until we are able to reopen.
Unfortunately we are unable to transfer these click and collect orders back from stores to our distribution centre, so if you have a pending click and collect order you will need to wait until stores reopen to pick up.
If your order hadn't been invoiced yet, we are able to convert your click and collect order to delivery IF the products you are ordering are IN STOCK at our distribution centre.

We will be sending out updates to those with pending orders to keep you updated.

Custom Built PCs

We are able to build new and existing orders at our distribution centre, however if you have a pending build at a store you will need to wait until stores reopen for work to continue on your build.

We will be sending out updates to those with pending orders to keep you updated.

Friday 5th February 2021 UPDATE

Thankfully the Western Australian Government has eased the COVID-19 restrictions meaning all of our Perth stores can reopen on Saturday the 6th of February 2021.

Thanks for sticking by us while we had to temporarily close our stores, we can't wait to serve you (from a safe distance) in person again!

Showrooms REOPENING - Click and Collect BACK

Click and Collect/pick up orders are back! Orders that were invoiced and were placed on hold until we reopened will be available for pick up from Saturday the 6th of February.

Tuesday 2nd February 2021 UPDATE

Unfortunately due to the Western Australian Government's directions during the Perth lockdown we have had to temporarily close all of our Western Australian stores.

We are very sorry for any inconvenience caused, the health and wellbeing of our valued customers and staff remains our highest priority.

Please do your best to stay home, stop the spread and let's smash out this lockdown so we can go back to normal quickly.

STORES REOPENING - SATURDAY 6TH FEBRUARY

WE ARE EXPECTING TO REOPEN ALL STORES ON SATURDAY THE 6TH OF FEBRUARY BARRING ANY FURTHER RESTRICTIONS.

Updated opening hours for WA stores for Saturday 6th and Sunday 7th of February:

Saturday 6th | 9am - 5pm

Sunday 7th | 11am - 4pm

If you are planning on coming into a store on Saturday/Sunday please plan accordingly as we are expecting high demand and potential delays.

We will be following all Government directions to ensure physical distancing and COVID restrictions are observed.

We will be using as many staff as possible to try to minimise delays in store.

Store Phone & Email Support

While stores are closed we will still be offering store phone and email support.

Delivery Orders DISPATCHING

Our distribution centre is still open at the moment barring any further restrictions, meaning we can still dispatch online delivery orders.

We are offering FREE regular delivery for all new orders over $50 in metro Perth.
We will be sending out updates to those with pending orders to keep you updated.

Please be aware, we are expecting some delays due to increased demand.

Showrooms CLOSED - Click and Collect ON HOLD

Custom Built PCs

Sunday 31st January 2021 UPDATE

Due to the recent locally acquired COVID19 case in Perth we wish to advise the following key points

- All stores are open for essential purchases as per our normal opening times.
- We strongly recommend ordering and paying online and using our in store click and collect barcode to minimise the amount of time you spend in store.
- It is anticipated that our phones and emails will be very busy, please be patient. We are doing our best to keep our phones online - only call if your enquiry is urgent.

- Our point of sale areas continue to have acrylic screens to help reduce the chance of covid19 spread.

- All staff have been provided with company supplied face masks. As per government requirements all customers are required to wear a fitted face mask while in store.

- All staff that can work from home are working from home. This means your phone call may be answered by someone not at the store you're calling.

- The number of customers allowed in each store has been reduced, if the store you're visiting is busy, you may be asked to queue outside until someone else leaves.
- High touch point areas of the stores are receiving increased cleaning.
- Our staff rostering has changed to ensure staff at each store only work at the one store.
- Whilst not required by Western Australian government guidelines, we have Safe WA QR code check in barcodes at all stores. Please check in to help stop the spread.
- We still don't have any additional RTX3080 to help you in lockdown

Thanks for your ongoing support throughout the last few months, we can't wait to serve you in person again!

Latest News:

AusPost Shipping Update + Father's Day Delivery Cut-Off Dates (26th August 2020):

Unfortunately due to increased demand and new resctrictions in Victoria we are expecting further delays (up to 3 business days) to Australia Post services.

Statement from Australia Post:

"To make sure we can still safely deliver for your customers, the following changes are immediately necessary:

No Weekend Collections in Victoria
- There will be no collections in Victoria this weekend – the last pickup for the week will be Friday 28 August 2020 by 8pm and the next collection will be Monday 31 August 2020 commencing from 5am.

Victoria destined Parcels

- With the massive demand and workforce capacity constraints, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.

- This means, any lodgements made in other States destined for Victoria may be held in those States for up to 3 business days to allow Victoria to work through the present demand.

Father's Day

For deliveries across Australia, we recommend at least the following lodgement dates for delivery before Father's Day on Sunday 6 September 2020:

- Parcel Post and letters – Friday 28 August 2020

- Express Post parcels – Monday 31 August 2020

For items lodged after these dates, whilst we will try our best, we do not expect to be able to meet delivery for Father's Day."

If you would like further details on our expected delivery cut-off dates for Father's Day in particular, check out: www.ple.com.au/FathersDay20

Further updates from Australia Post can be found at: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

AusPost Shipping Update (11th August 2020):

Due to new government restrictions in Victoria, Australia Post have had to considerably reduce the amount of staff that can be on-site at any one time. Unfortunately, this means that we may see additional 24-48 hour delays on parcels coming in and out of Victoria. We will update this page with further information when it comes to hand.

Further updates from Australia Post can be found at: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

StarTrack Shipping Update (11th August 2020):

The Qantas freight temporary terminal closure in Melbourne has ended, as a result Startrack Air Shipments are back to normal operations.

Heatherton (VIC) Store Closing for Pick-up Orders (3rd August 2020):

Due to changes in Victorian COVID-19 restrictions, we will no longer be allowing customer pickups from our Heatherton store (VIC) from Thursday 6th August 2020 onwards.

If you have already made an order from our Heatherton store using pick-up/click and collect you will receive an email from us very soon with details on how you can update your order to free regular AusPost shipping if you are unable to pick up your order before 5pm on Wednesday the 5th of August. You will also be able to login to your MyPLE account and update your order to free regular AusPost shipping from your sales orders/invoices page. If you have any enquiries please contact heatherton@ple.com.au.

Rest assured our Heatherton store is still processing online orders for delivery, building systems and available on the phone or via email for all of your tech needs. Our friendly team are doing all that they can to ensure you get your order in a timely manner and we are grateful for your patience.

We understand that this is a significant change to our operating and may be a major inconvenience to those that live near our store and prefer our regular click and collect option but we are committed to following all restrictions passed down by the Victorian Government to ensure the safety of our customers, staff and the wider public. As soon as we are able to offer these services again we will update this page.

COVID and PLE Computers

Delivery:

We are still shipping orders Australia-wide and we are doing everything in our power to dispatch orders as quickly as possible. We have changed our warehouse hours and are implementing changes to make sure we send out as many orders as we can. Unfortunately our courier partners are seeing lengthy delays across the network and have reduced tracking scans to prioritise sending as many orders as possible.

Tracking: Our courier partners have significantly reduced the amount of scans that are being completed during transit to avoid further delays. If we have dispatched your order and you have received tracking details from us, your parcel has been collected from us, but may not have been scanned into the courier's tracking system. We understand that this may be frustrating, but please understand that this is out of our control.

Click and collect is still available at all stores and we are enforcing strict social distancing measures in-store to ensure everyone's safety.

For more information regarding delivery delays, click the links below.

Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
StarTrack: https://startrack.com.au/alerts

How we're operating differently:

- If government regulations require you to wear a mask indoors away from your home you must wear a mask at PLE Computers.

- Ensuring our physical stores are being cleaned and disinfected regularly, including all demo equipment.

- Hand sanitiser will be available in all stores.

- Black tape line on the floor in stores to measure the recommended 1.5m of social distancing between staff and customers.

- Some operational staff are working from home where possible.

- No price matching from other stores.

- Due to Wild Currency Fluctuations, prices are changing often. Therefore quotes reduced to 48 hours validity (to ensure current market prices are being maintained across orders).

- Builds may be delayed from the standard 5-day turnaround due to a high volume of orders.

STORE INFORMATION:

Store	Store Status	Phone Support	Email Support	Click and Collect Available	Building Computers	Courier Methods
WESTERN AUSTRALIA
Bentley	Open	Yes	Yes	Yes	Yes	Startrack Sameday
Cockburn	Open	Yes	Yes	Yes	Yes	Startrack Sameday
Distribution Centre	Open	Yes	Yes	No	Yes	AusPost, Startrack Road Express & Sameday
Osborne Park	Open	Yes	Yes	Yes	Yes	Startrack Sameday
Wangara	Open	Yes	Yes	Yes	Yes	Startrack Sameday

VICTORIA
Distribution Centre	Open	Yes	Yes	No	Yes	AusPost, Startrack Road Express & Sameday
Heatherton	Closed	Yes	Yes	Yes	Yes	Startrack Sameday

Previous Updates:

Monday 20th July Update

- Our Heatherton store (VIC) will no longer be taking cash payments in store, please pre-pay for your order online or use our EFTPOS/credit card facilities in-store.

- From 20th July onwards, our Heatherton store (VIC) service department will no longer be accepting any jobs that aren't a warranty claim. Existing jobs will be completed and all warranty claims will be accepted but no new service jobs will be accepted. We sincerely apologise for any inconveniences caused and will update this page when we are able to offer our full range of services again.

Thursday 4th June Update

- We are now accepting cash payments in store again.

Wednesday April 1st Update

- Store phones have been turned back on. Please be advised that there still may be a high demand on the phones, so unfortunately wait times may be a little longer than usual.

- All Back to Back / Ordered as Required products have been placed back on the website for sale. If you are after something specific, please email your nearest store.

Monday March 23rd Update

- All stores in WA continuing to trade as per normal for the immediate future.

- Social distancing will be enforced at all stores. A maximum on the number of people allowed in a store exists. You will be asked to queue outside until there is adequate safe space for you to go inside.

- Our staff are wearing masks, this is a preventative measure to help reduce potential COVID19 spread.

- No longer accepting change of mind returns. Please make sure any purchases are the correct ones.

- All stores in WA will be attempting to operate a dedicated Click and Collect till, to use this till your order must be fully paid for and have received a notification that your order is ready to pickup. More guidance will be given in store regarding this.

- All stores have all available staff working.

- Unfortunately we will be no longer be able fulfill orders for Express Custom Built systems, all orders will need to adhere to the Standard Build time option.

- We will be Part Shipping standard delivery orders (all courier methods except Startrack Sameday) from 23/03/2020 from our Heatherton, Victoria store and from 24/03/2020 from Western Australia stores. You will receive the balance of the order upon arrival, at no additional freight cost.

We appreciate your patience and understanding and we sincerely apologise for any inconveniences the above may cause.

We will update this page regularly going forward.

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