Coronavirus (COVID-19) UPDATE

Our thoughts are with all of those who are currently being affected by the COVID-19 pandemic.

We are following all directives from the Australian government and health experts in an effort to reduce the spread of the virus.

Our main priorities continue to be the health and wellbeing of our staff and valued customers.


Things are changing daily, if not hourly in the Australian environment, and as such PLE have had to make some changes to the way we operate to continue to try to operate "normally".

We are also facing a high volume of orders at the moment, as such our regular dispatch times may be disrupted and our support emails/calls may be a little delayed, we apologise for any inconveniences caused.

Delivery:

We are still shipping orders Australia-wide and we are doing everything in our power to dispatch orders as quickly as possible. We have changed our warehouse hours and are implementing changes to make sure we send out as many orders as we can. Unfortunately our courier partners are seeing lengthy delays across the network and have reduced tracking scans to prioritise sending as many orders as possible.

Tracking: Our courier partners have significantly reduced the amount of scans that are being completed during transit to avoid further delays. If we have dispatched your order and you have received tracking details from us, your parcel has been collected from us, but may not have been scanned into the courier's tracking system. We understand that this may be frustrating, but please understand that this is out of our control.

Click and collect is still available at all stores and we are enforcing strict social distancing measures in-store to ensure everyone's safety.

For more information regarding delivery delays, click the links below.

Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
StarTrack: https://startrack.com.au/alerts

How we're operating differently:

- Ensuring our physical stores are being cleaned and disinfected regularly, including all demo equipment.

- Hand sanitiser will be available in all stores.

- Black tape line on the floor in stores to measure the recommended 1.5m of social distancing between staff and customers.

- Some operational staff are working from home where possible.

- No price matching from other stores.

- Due to Wild Currency Fluctuations, prices are changing often. Therefore quotes reduced to 48 hours validity (to ensure current market prices are being maintained across orders).

- Builds may be delayed from the standard 5-day turnaround due to a high volume of orders.

Monday March 23rd Update

- All stores in WA continuing to trade as per normal for the immediate future.

- Our store in Heatherton, Victoria is open 23/03/2020 as normal. From 24/03/2020 Heatherton will be closed for in store customer service. If you have placed an order and you have been notified it is ready for pickup there will be instructions at the store door how to do that.

- Social distancing will be enforced at all stores. A maximum on the number of people allowed in a store exists. You will be asked to queue outside until there is adequate safe space for you to go inside.

- Our staff are wearing masks, this is a preventative measure to help reduce potential COVID19 spread.

- No longer accepting change of mind returns. Please make sure any purchases are the correct ones.

- All stores in WA will be attempting to operate a dedicated Click and Collect till, to use this till your order must be fully paid for and have received a notification that your order is ready to pickup. More guidance will be given in store regarding this.

- All stores have all available staff working.

- Unfortunately we will be no longer be able fulfill orders for Express Custom Built systems, all orders will need to adhere to the Standard Build time option.

- We will be Part Shipping standard delivery orders (all courier methods except Startrack Sameday) from 23/03/2020 from our Heatherton, Victoria store and from 24/03/2020 from Western Australia stores. You will receive the balance of the order upon arrival, at no additional freight cost.

Wednesday April 1st Update

- Store phones have been turned back on. Please be advised that there still may be a high demand on the phones, so unfortunately wait times may be a little longer than usual.

- All Back to Back / Ordered as Required products have been placed back on the website for sale. If you are after something specific, please email your nearest store.

Thursday 4th June Update

- We are now accepting cash payments in store again.

STORE INFORMATION:

Store Store Status Phone Support Email Support Click and Collect Available Building Computers Courier Methods
WESTERN AUSTRALIA

Bentley

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Cockburn

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Distribution Centre

Open

Yes

Yes

Yes

Yes

AusPost, Startrack Road Express

Osborne Park

Open

Yes

Yes

Yes

Yes

Startrack Sameday

Wangara

Open

Yes

Yes

Yes

Yes

Startrack Sameday

VICTORIA

Heatherton

Open - Click and Collect only

Yes

Yes

Yes

Yes

AusPost, Startrack Road Express & Sameday

We appreciate your patience and understanding and we sincerely apologise for any inconveniences the above may cause.

We will update this page regularly going forward.

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