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Frequently Asked Questions

Are stock levels accurate?
Unlike many other retailers, our listed stock levels are live as to what we have on hand. We do not list supplier stock levels as in many cases these can be inaccurate and cause inconvenience when processing your order. Occasionally, stock levels may fluctuate up and down throughout the day – this is caused by inter-store transfers or stock deliveries being processed.

How do I place an order?
Simply add the items you are looking for to your shopping cart. When ready, proceed to the Checkout and complete any details required. If you’ve done this before, all you need to do is log in!

How do I find out the exact freight charge for an order?
For all orders over $200 within the Perth Metro Area, we are happy to offer standard courier delivery at no extra charge! Please see our Delivery Details page for more information about delivery methods and how to calculate the total cost for your order.

How quickly will my order be processed?
Stock is immediately reserved when your order is placed, therefore you will not need to call and confirm the stock has been placed aside for you. Actual processing time may vary, however if all items were in stock at the time of order you may collect as soon as payment has been received.

What if I want to buy something PLE does not stock?
We stock a comprehensive range of most products, however if you are after a specific brand or part that we do not have listed please contact us and where possible, we will provide a quote to order the item for you.

Are PLE prices fixed?
Being in business 20 years means we have established longstanding relationships with many suppliers, as such the prices we have listed are generally the best we are able to offer. We also don’t charge any extra for purchases in-store, the pricing is exactly the same as if you ordered online. For large order quantities, contact us for a quote and we will aim to provide the most competitive price.

Do PLE match or beat competitor prices?
We will (at our discretion) match competitor’s pricing when requested, subject to the following conditions:
• Item must be listed by a local WA competitor with stock on hand (restriction free)
• The manufacturer and model number of the item must be identical
• We must be able to confirm, at time of sale that these conditions are met
• Cannot be used in conjunction with any other offer from PLE or the competitor

How do i go about buying a PLE Computers System?
Systems and notebooks are available to buy online. PLE Machine packages may also be ordered by email, telephone or in store. If done by email or telephone, personal details and copy of ID, credit card etc may be required. All system orders require a deposit of 20% of system price or $100 which ever is greater.

What payment options are available?
PLE Computers offers a range of payment options to ensure payments are efficient and secure. All payments processed via our website are protected with encryption. We do not store your credit card details on our servers, instead this is stored at our payment providers secure storage facility.

Payments processed via credit card will be subject to security and anti-fraud checks, and assigned a risk score. The score is calculated based on a number of factors and if it exceeds an acceptable level we will request a photocopy of your card to ensure authenticity of orders.

Available payment methods are detailed below:

Location Method Handling Time Surcharge Applicable
In Store Cash None None
In Store EFTPOS None None
In Store VISA/MasterCard None None
In Store EFT 1-2 Business Days None
In Store Money order/Bank Cheque None None
Online VISA/MasterCard None None
Online PayPal None None
Online EFT 1-2 Business Days None
Phone & Email EFT 1-2 Business Days None
Phone & Email VISA/MasterCard None None
Phone & Email PayPal None None

Pre approved Trade and credit customers may pay with company cheque.

A credit card authorisation form must be filled out and returned to us for any phone/email/fax orders to help verify ownership of the card being used.

PLE EFT Details:

Please note, EFT (bank transfer) payments must clear in our bank account prior to goods being dispatched or being able to be picked up.

Account Name: PLE Computers Pty Ltd
Bank: ANZ
Branch: Osborne Park
BSB: 016 412
Account: 451 872 158

The transfer reference will be your Quote, Sales Order or Invoice number.

Do I need to provide ID when picking up orders?
At the checkout you are able to select to order online and pick up your order in store. Please note the following important information in relation to Click and Collect orders.
Unpaid Orders: Stock for your order will be allocated immediately upon order placement. After 7 calendar days if you have not picked up the order the order will be cancelled and goods returned to stock for sale to another customer. If you are unable to pick up within 7 days please make specific arrangements with the store directly. Since you are paying in store there is no requirement for ID.

Orders Paid Online and Pickup In Store: Please note that due to fraudulent activity orders paid online and collected in store will require presentation of Photo ID to pick up the goods. If you wish to have an alternative person pick up your goods please make specific arrangements with the store directly.

What are the PLE Computers opening hours?
PLE Computers W.A. - Normal operating times are 9am until 6pm Weekdays and 9am until 4pm Saturdays, Closed on Sundays, Excludes public holidays and Christmas period opening times may vary.

PLE Computers VIC - Normal operating times are 9am until 5pm Weekdays and 10am to 2pm on Saturdays, Closed on Sundays, Excludes public holidays and Christmas period opening times may vary. 

If there is any more information you require please Click Here and contact your closest store!
All Rights Reserved. � Copyright 1991 � 2013 PLE Computers Pty Ltd (ABN: 48 051 046 596). The PLE Computer Logo & Mouse Pointer in Circles are registered Trademarks of PLE Computers Pty Ltd. All other trademarks and copyrights are the property of their respective owners. For further information on terms of service & conditions please see Terms & Conditions. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.